Shipping & Returns
Shipping Information
We ship throughout the United States and to select international destinations. All orders are processed and shipped from our Houston, Texas warehouse within 1-3 business days.
Shipping Methods & Delivery Times
- Standard Shipping: 3-5 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: 1 business day
- International Shipping: 7-14 business days
Shipping Costs
- Standard Shipping: $6.95
- Free Standard Shipping: Orders over $75
- Express Shipping: $14.95
- Overnight Shipping: $24.95
- International Shipping: Calculated at checkout
Order Processing
Orders placed before 2 PM CST Monday-Friday are processed the same day. Weekend orders are processed on the next business day. You will receive a shipping confirmation email with tracking information once your order ships.
International Shipping
We ship to over 50 countries worldwide. International customers are responsible for any customs duties, taxes, or fees imposed by their country. For specific country information, visit [isleshouston.com/international-shipping].
Returns Policy
Return Timeframe
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.
How to Return an Item
- Initiate your return online at [isleshouston.com/returns]
- Print your return label
- Package items securely in original packaging
- Drop off at any authorized shipping location
Return Shipping Costs
- Return shipping is the customer’s responsibility
- Free returns for defective or incorrect items
- Return labels available from $6.95
Refund Processing
- Refunds processed within 5-7 business days of receiving returned items
- Refunds issued to original payment method
- Allow 7-10 business days for refund to appear on your statement
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized items
- Gift cards
- Final sale items
- Opened software or electronics
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours at [isleshouston.com/help]
- Provide photos of the damage
- We will ship a replacement immediately
Exchanges
We offer free exchanges for:
- Size exchanges
- Color exchanges
- Style exchanges (subject to availability)
Start your exchange at [isleshouston.com/exchanges]
Tracking Your Return
Track your return status 24/7 at [isleshouston.com/return-status] using your return tracking number.
Special Circumstances
Holiday Returns
Holiday purchases (November 1 – December 24) may be returned until January 31.
Lost Returns
If your return hasn’t been received after 14 days, contact us at [isleshouston.com/lost-return].
Customer Service
For shipping or return questions:
- Email: [email protected]
- Phone: Available at [isleshouston.com/contact]
- Live Chat: Mon-Fri 9AM-6PM CST
Last Updated: December 2023